How long does it take to repair a vehicle – report

Satisfaction increase despite longer wait times

Overall satisfaction with the auto insurance claims process in 2023 increased by five points on a 1,000-point scale, reaching 878. Improvements were observed in almost every aspect of the claims experience, including settlement, first notice of loss, claim servicing, estimation process, and repair process. The only factor that has declined this year, the study found, is rental experience, which fell by two points.

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